:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--ink:#16211d;--muted:#60716a;--line:#dce5df;--surface:#fff;--soft:#f4f8f5;--accent:#0f766e;--accent-2:#b45309;--danger:#b42318}*{box-sizing:border-box}body{color:var(--ink);background:#edf4ef;margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,input,textarea{font:inherit}button{border:1px solid var(--line);background:var(--surface);color:var(--ink);cursor:pointer;border-radius:6px;justify-content:center;align-items:center;gap:8px;padding:9px 12px;display:inline-flex}button.primary{border-color:var(--accent);background:var(--accent);color:#fff}input,textarea{border:1px solid var(--line);width:100%;color:var(--ink);background:#fff;border-radius:6px;padding:10px}.app{grid-template-columns:340px 1fr;min-height:100vh;display:grid}.sidebar{border-right:1px solid var(--line);background:var(--surface);padding:22px}.brand{align-items:center;gap:12px;margin-bottom:28px;display:flex}.mark{background:linear-gradient(135deg, var(--accent), #84cc16);border-radius:8px;width:34px;height:34px}h1,h2,p{margin:0}h1{font-size:20px}h2{font-size:16px}p,label,.meta{color:var(--muted);font-size:13px}.panel{gap:12px;margin-bottom:28px;display:grid}label{gap:6px;display:grid}.quick{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.knowledge{gap:8px;margin:0;padding:0;list-style:none;display:grid}.knowledge li{border:1px solid var(--line);background:var(--soft);border-radius:6px;gap:4px;padding:10px;font-size:13px;display:grid}main{padding:24px}.topbar{justify-content:space-between;align-items:center;margin-bottom:18px;display:flex}.metrics{grid-template-columns:repeat(6,minmax(120px,1fr));gap:12px;margin-bottom:18px;display:grid}.metric{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:14px}.metric strong{font-size:24px;display:block}.metric span{color:var(--muted);font-size:12px}.metric-wide{grid-column:span 2}.workspace{grid-template-columns:360px 1fr;gap:16px;min-height:640px;display:grid}.list,.detail{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:16px}.rows{gap:10px;margin-top:12px;display:grid}.conversation-row{text-align:left;gap:6px;width:100%;display:grid}.conversation-row.active{border-color:var(--accent);box-shadow:0 0 0 2px #0f766e26}.status{background:var(--soft);width:fit-content;color:var(--accent);border-radius:999px;padding:3px 8px;font-size:12px;display:inline-flex}.status.human_pending{color:var(--accent-2)}.status.human_handling{color:#1d4ed8}.status.resolved{color:var(--muted)}.empty{min-height:400px;color:var(--muted);place-items:center;display:grid}.detail-head{justify-content:space-between;gap:16px;margin-bottom:14px;display:flex}.actions{align-items:start;gap:8px;display:flex}.messages{border-block:1px solid var(--line);gap:10px;max-height:430px;padding:14px 0;display:grid;overflow:auto}.notice{border:1px solid var(--line);background:var(--soft);color:var(--muted);border-radius:6px;margin-bottom:12px;padding:10px 12px;font-size:13px}.message{background:var(--soft);border-radius:8px;padding:10px 12px}.message.ai{border-left:4px solid var(--accent)}.message.user{border-left:4px solid var(--accent-2)}.message.human{border-left:4px solid #2563eb}.message.system{border-left:4px solid var(--danger)}.message-head{color:var(--muted);justify-content:space-between;gap:8px;margin-bottom:6px;font-size:12px;display:flex}.source{color:var(--accent);margin-top:6px;font-size:12px}.reply{grid-template-columns:150px 1fr 150px;align-items:start;gap:10px;padding-top:14px;display:grid}@media (max-width:1050px){.app,.workspace{grid-template-columns:1fr}.metrics{grid-template-columns:repeat(2,1fr)}.metric-wide{grid-column:1/-1}.reply{grid-template-columns:1fr}}